Delivery & Returns

DELIVERY

ZONES

This Clergerie e-boutique delivers to the following zones:

Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden

SHIPPING TIMES

Clergerie makes its best effort to proceed with all orders upon receipt. Orders are packed and shipped from the warehouse based in Romans, France.

Delivery time may be subject to variations, upon delivery country and transportation conditions beyond Clergerie’s control.

COSTS

Delivery costs are free for all orders in France, as well as for purchases over €500 in Europe. Delivery costs for orders below €500 to European countries other than France are calculated at checkout and depend on the destination.

RETURNS

The client has 30 days to exercise its right of withdrawal, upon its order delivery day. The client can return the goods and be refunded with the corresponding amount.

Clergerie will refund the client in the 14 days that follow the reception of goods in the warehouse, upon approval of product compliance with the below return conditions.
The refund includes amount of products all tax included as well as initial shipping costs.
It will be processed on the same payment method used by the client for its initial order.

RETURN CONDITIONS

The following conditions are mandatory to proceed with client order returns:

• Our team meticulously examines each returned item. To qualify for acceptance, the product must be returned in the same new and unworn condition as when initially received, complete with all accessories (such as laces and bags) and in its original packaging. Please note that the shoe box should not be used as a shipping container; it must arrive undamaged and clean, ready for resale.
• Any missing or damaged shoe boxes or accessories (laces, bag, etc.) will be charged €5 and deducted from your total refund amount.
• The products must have been purchased online at clergerieparis.com and not in-store, boutique or other website.
• If the customer incurred delivery charges at the time of purchase, these charges will not be refunded if the customer returns part of a Multiple Order. Refunds for delivery costs are only issued if the entire order is returned.
• Customers are requested to return the items promptly and, under all circumstances, within 14 days of notifying their wish to return a product, by the procedure outlined below. The timeframe is adhered to if the items are returned by the customer before the end of the 14-day period.

Exercise care when trying on footwear to ensure it remains in returnable condition. We advise trying shoes on a clean, preferably carpeted surface to prevent sole damage. Returns of shoes with damaged soles will not be accepted. We hold the authority to reject returns if the product does not meet all required conditions, shows signs of damage, or for reasons of hygiene. Should this occur, the shoes will be sent back and no refund will occur.

RETURN PROCEDURE

Effective as of 1st May 2024, our return policy has been updated. Please carefully review the updated policy before initiating a return. By submitting a return request, you acknowledge that you have read and agree to the updated policy. 

1- The shipping charges are on the customer's charge. 

2- Use a trackable shipping method to ensure that the package is safely returned to us.

3- Make sure to include a copy of the original invoice or a note with your order number inside the package.

4- Returns must be shipped to the following address:

EUROCARGO (Clergerie)

POL.IND. EL PASTORET

C/ ILLES BALEARS 3

03640 MONOVAR

SPAIN

+34 96 696 6996.

For more information, you can contact us by mail at: client@clergerieparis.com or by phone at +33 (0)4 75 73 37 25.

5- Please keep proof of shipment until the refund is processed.